Imagination will replace any incorrect, damaged or defective item at no charge to the client.
Window of Return: Please check your order for defects immediately upon arrival. Imagination Branding must be notified within 48 hours of receipt of goods in order to receive a refund. In some instances, you will be asked to supply Imagination with pictures of the item(s), which we will need before we can begin the process to refund.
Receiving Your Refund: Method of refund depends primarily on the method of initial payment. Credit card refunds will only be issued to the original credit card used for purchase.
Except in the case of manufacturing defects, we are unable to accept returns on branded promotional items. If after reading these guidelines, you have a specific question regarding any issue, please contact Donna Jordan at +1 800 342 9707 ext. 262 (USA) or email her at email@example.com for explanation or assistance.